Request window
You have 14 calendar days from the delivery date to request an exchange or refund.
Choose how you’d like to submit your request
Via WhatsApp
Chat with our team directly on WhatsApp for the fastest support.
Real-time support
Fastest response
Get help quickly
OR
Via Contact Form
Fill out the form and we’ll get back to you via email.
We’ll reply via email
Within 24–48 hours
Keep track of your request
Exchange or refund request
Tell us about your request
Eligibility
- Item must be unused and in original condition.
- Must be returned in original packaging.
- Proof of purchase required.
- All tags must be attached.
Exchanges
Enjoy easy and fast exchanges within 14 days of delivery.
Exchanges depend on stock availability.
If not available, we can refund or give store credit.
Refunds
Once your return is approved, refunds are processed within 5 business days.
Refunds go back to your original payment method.